What is Zoom Fax at UIC?

Overview

Zoom Fax lets UIC units send and receive faxes using the Zoom app. It replaces most legacy fax lines with a software-based option. This service must be requested. There is no additional service charge to enable Zoom Fax at UIC. Standard calling rates apply to outbound faxes.

Who can use it

UIC departments/units that request provisioning through Technology Solutions.

Requirements

• UIC Zoom account with Zoom Phone enabled.

• Online Fax must be enabled for the user or shared resource (e.g., call queue, shared line group) by UIC admins.

• Email-to-fax works only if specifically enabled.

How to request Zoom Fax

1. Go to the UIC Service Catalog page “Telephones and Voicemail.”

2. Submit a request indicating “Zoom Fax” and include:

   • Phone number(s) to enable (or request a dedicated fax number).

   • Who should have access (individual users and/or a team/queue).

   • Any special needs (shared mailbox).

    

Costs

• This service is part of the bundle.

• No additional monthly fee to enable Zoom Fax at UIC.

• Outbound fax usage follows normal calling rates (e.g., international long distance).
   

Basic use (after it’s enabled)

• Zoom app: Open Phone > Fax to view Inbox/Outbox, compose a new fax, attach files (PDF recommended), and send to a fax number.

• Tracking: View delivery status/history in the Fax tab. 
   

Limits and alternatives

• Zoom  Fax is recommended for most needs.

• Please refer to https://hipaa.uic.edu/ to know what's approved for use with PHI.

Security and compliance

• Follow your unit’s approved practices for sensitive data. If your workflows involve PHI or other regulated data, coordinate with local IT/security before using fax features.

Support

• Submit a request via the Service Catalog page and mention “Zoom Fax,” or contact your local IT support for assistance.

Resources

Using Zoom Fax