How do I contact Technology Solutions or Qualtrics Support to request help with Qualtrics?

Summary

Help for Qualtrics is provided by both Technology Solutions and Qualtrics Support (the vendor support team), with both groups being responsible for different aspects of support.

Body

Technology Solutions provides assistance with user management requests for uic.qualtrics.com, for example:

  • increasing the maximum number of allowed surveys in a user account
  • transferring survey ownership from one UIC Qualtrics account to another
  • creating user groups, only for members with accounts on uic.qualtrics.com
  • editing user permissions, e.g., API, accessibility restrictions
  • retrieving deleted surveys
Requests for the actions above may be sent via our Ask an IT Question form.
 
Qualtrics provides assistance with using Qualtrics, purchasing paid features, or transferring survey ownership outside of the UIC Qualtrics brand. You can contact them by going to https://www.qualtrics.com/support-center and then:
  • Select Sign in with SSO
  • Enter uic for Organization ID and click Continue
  • Authenticate using UIC credentials through Shibboleth
  • Select I have a different support request when asked "What is your support request about?"
  • Select Survey Platform from product drop-down list
  • Select desired method of contact by Qualtrics Support team (chat, email, phone)
Information on documentation & training on the use of Qualtrics may also be found in this help document: How do I use Qualtrics or find instructional documentation and training?

Details

Details

Article ID: 1100
Created
Fri 1/15/21 7:28 PM
Modified
Mon 12/5/22 2:04 PM

Related Services / Offerings

Related Services / Offerings (1)

Qualtrics Surveys
A web-based survey platform for creating, publishing, and analyzing survey data.