College of Dentistry - IT Security

What Is It?

College of Dentistry IT is available to assist the College with their Security questions and address any problems that arise. 

Other Service Names

SPAM, Phishing, Secure Computing, Onboarding, ATP 

Who Is Eligible To Use It?

• Faculty 
• Staff 
• Students 

Where Can I Get It?

Select the Request Service button located on this page.

How Do I Use It?

How do I report a suspicious or threatening email?  
In order for us to investigate phishing emails, we need two pieces of information:  

1. A copy of the body of the message, including the URL of any links in the email message.  
2. The email header.  

 For instructions on how to get an emails header, please see below:  
Here are instructions for Outlook and Gmail:  

Outlook:  How to get email headers   
Gmail:  Trace an email with its full headers  
MX Toolbox:  View internet message headers  
   
* Note: We cannot use images for our analysis, we must have the actual text.  

** Also Note: Occasionally Gmail will flag the headers as a problem and not allow you to send them. In this case, you can copy and paste the message headers into Notepad, save them as a text file and send that as an attachment.  

How do I report strange computer behavior or possible threats?  
Please provide a detailed description of what is happening on the computer, and a screen shot where possible.  
 

Here are instructions on how to take a screen shot using the Windows Snipping tool:  
Windows Snipping Tool  

  
*Note: If there is something occurring that appears to be urgent, please reach out directly to our helpdesk team for immediate assistance, as we cannot respond immediately to every request.  

Off-boarding Requests  
Please fill out all the fields requested and provide any additional information that is relevant.  

  
ATP (Internal Use)  
This is for internal use and shouldn’t be used when reporting an issue.  

How Can I Get Support?

Select the Request Service button on this page and fill out the form with all the needed information.  

Alternatively, you may call   312-413-4731 to get assistance in requesting this service.

Service Levels