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Education Technology Services (previously called Educational Technology Lab, ETL) provides comprehensive technology services and support to the UIC College of Education. We support faculty, staff, departments, and students by managing the College's computing infrastructure, classroom technology, administrative systems, networking, information security, and instructional technologies. Our goal is to deliver reliable, secure, and innovative technology solutions that support teaching, learning, research, and administrative operations.
In addition to day-to-day IT support, Education Technology Services provides technology consultation, equipment recommendations, virtual computing resources, server and database administration, printing and multimedia services, temporary equipment loans, and secure electronics disposal.
The password management service allows you to change and recover password for credentials assigned to you as well as to manage two factor authentication devices and settings for your accounts.
NetIDs for external affiliates such as guests or vendors who need access to UIC resources.
Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications and earning statements
UIC's IT Service Desk, staffed by Technology Solutions, is available to assist the UIC community with their IT questions and address any problems that arise.
UIC has partnered with Emma Email Marketing to support the communication needs of UIC colleges, schools and units to send targeted and branded email campaigns to internal and external audiences.
Canvas is UIC's next learning management system, available in Spring 2026 for course-related activities and grade reporting.
GoTime is an employee leave management system utilized at UIC.
Identity Activation is a critical piece of the onboarding process for all members of the university community.
AITS Integration Competency Center (ICC) facilitates API solutions that expose enterprise data and enable enterprise services through loosely coupled integration. AITS ICC can help equip your application with the tools it needs to easily interact with the University's enterprise systems, using industry standard technologies and methods.
457 and 403b plan deferrals, Terminal Benefit Payouts, SURS
The CBA IT Services team provides support for the College of Business Administration’s community with a single point of contact for the assistance, education, and troubleshooting issues concerning CBA computing resources.
The Virtual Private Network service allows you to securely access resources at UIC over a non-UIC Internet connection. While connected to the VPN, the client software works with the operating system to determine when you are accessing an Internet location that the client should protect. When you are accessing such a location, the VPN client encrypts the data.
Unfortunately, it is not always possible to procure or create ICT that meets that standard. In these situations, the university must be able to demonstrate that reasonable efforts were made to procure an accessible ICT and an equally effective alternative method of access must be provided. As such, a request to use an inaccessible ICT or to use an ICT in an inaccessible context must be reviewed and approved.
Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software.
Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR)
Select this option to request general IT help and support.
Technology Solutions provides the KnowBe4 platform to deliver you the world's largest library of security awareness training content. The Technology Solutions Security and Privacy Office coordinates an annual training campaign, and units may provide supplemental training and conduct their own phishing simulations.
Adoption Assistance, Wellness, Weight Loss, Employee Assistance Program, and Smoking Cessation
The AITS Service Desk is the central point of contact for support of University administrative systems and System Office services, providing troubleshooting assistance and guidance for IT-related issues and requests.
Part of the Forward Initiative at UIC, the Chicago Computes program provides fully-subsidized access to high-performance computing resources, secure computing environments for sensitive datasets, and research data storage solutions. It also provides broad access to research computing facilitators, data scientists, and visualization specialists to aid in project planning and problem solving to help achieve the research and scholarship goals of our faculty. All UIC faculty are eligible to request resources under this program, which can be shared with their lab-members or other UIC collaborators.
UIC offers two types of telephone systems: analog phones and phones using voice over IP technology.
The Secure Computing Environment is a secure environment that mitigates the risks of working with electronic personal health information and other types of high-risk data. The SCE eases the burden on the researcher of having to configure and ensure that their computational work environment has been configured with the appropriate security controls and to minimize the risk of exposing high-risk data.
Tthe Council on Teacher Education (CTE) can address any questions or concerns, and provide general assistance to the community, including current students, former students, external cooperating personnel, faculty, and staff.