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Education Technology Services (previously called Educational Technology Lab, ETL) provides comprehensive technology services and support to the UIC College of Education. We support faculty, staff, departments, and students by managing the College's computing infrastructure, classroom technology, administrative systems, networking, information security, and instructional technologies. Our goal is to deliver reliable, secure, and innovative technology solutions that support teaching, learning, research, and administrative operations.

In addition to day-to-day IT support, Education Technology Services provides technology consultation, equipment recommendations, virtual computing resources, server and database administration, printing and multimedia services, temporary equipment loans, and secure electronics disposal.


Canvas is UIC's next learning management system, available in Spring 2026 for course-related activities and grade reporting.


Desktop and videoconferencing support for System Office units and other departments with a service agreement


Links to student, research, business, and administrative applications used throughout the University of Illinois System


SharePoint is a tool for collaboration that helps groups of people (e.g. work teams or social groups) share information and work together. Members of the UIC Community can view their designated UIC site collections with SharePoint.


UIC's IT Service Desk, staffed by Technology Solutions, is available to assist the UIC community with their IT questions and address any problems that arise.


Report and get help investigating security breaches or suspicious activity, including documentation and remediation.


Premiums, opting-out, COBRA, Health, Dental, Vision, Life, LTD, ACA


TeamDynamix (TDX), UIC's service management platform, has a wide range of functionality to enable improved outcomes for clients and staff alike. Staff in units currently leveraging TeamDynamix can use this service entry to request configuration updates.


GoTime is an employee leave management system utilized at UIC.


LinkedIn Learning is an online education platform offering thousands of expert-led video courses in areas like technology, business, and creative skills. It provides:

On-demand access to short lessons and full courses.
Personalized recommendations based on your interests and career goals.
Certificates of completion that can be added to your LinkedIn profile.
Mobile and desktop access, so you can learn anytime, anywhere.


AITS Integration Competency Center (ICC) facilitates API solutions that expose enterprise data and enable enterprise services through loosely coupled integration. AITS ICC can help equip your application with the tools it needs to easily interact with the University's enterprise systems, using industry standard technologies and methods.


The password management service allows you to change and recover password for credentials assigned to you as well as to manage two factor authentication devices and settings for your accounts.


CADA IT Helpdesk is here to assist you with your technology problem


Assistance with document requests, Agency Notice of Death, Adjustment Processing


This service allows business units to request a shared unit folder in Business Objects and provide their Active Directory (AD) groups for folder security. AD groups control folder access only, not report data. Each folder should have two groups: a Publisher group for staff who can add reports, and a Viewer group for staff who can view but not modify folder contents.


Unfortunately, it is not always possible to procure or create ICT that meets that standard. In these situations, the university must be able to demonstrate that reasonable efforts were made to procure an accessible ICT and an equally effective alternative method of access must be provided. As such, a request to use an inaccessible ICT or to use an ICT in an inaccessible context must be reviewed and approved.


UIC's directory of faculty, staff, students and departments.


Tax

Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR), Refund (OASDI/FICA)


Learning spaces include common-use classrooms and their technology, and centrally-managed physical and virtual computer labs, including the software installed in both environments.