Body
Title
Use Service Name, Service Offering, Description of Issue/Resolution (concise and searchable).
Example: Microsoft Teams, Troubleshooting Audio Issues
Summary
Provide a short, plain-language summary of the problem and its resolution. Use present tense and avoid phrasing like “this article will explain…”
Example: Describes how to diagnose and resolve common audio issues in Microsoft Teams.
Symptoms / Problem Statement
Describe how the issue appears from the user’s perspective. Use direct examples.
- “No sound during Teams calls.”
- “Microphone not detected.”
- “Users hear echo or distortion.”
Applies To
Define the scope so readers know when this resolution applies.
- Platforms (Windows, macOS, iOS, Android)
- Specific devices or configurations
- Service features or versions
Environment
Specify relevant environment details, such as OS versions, app versions, or network conditions.
- Teams version XXXX or later required
- Corporate network vs. remote access
- Audio hardware used (USB headset, built-in mic, etc.)
Prerequisites
List anything needed before starting resolution steps.
- Required permissions or accounts
- Access to device settings
- Known login credentials (if necessary)
Resolution / Steps to Resolve
Provide clear, numbered steps to diagnose and resolve the issue. Use short statements and bold for UI elements.
- Check audio device connection — Ensure headset or speakers are properly connected.
- Verify system audio settings — Open system sound settings and confirm correct device is selected.
- Open Teams settings — In Teams, go to Settings & more > Settings > Devices and choose the correct audio device.
- Test a call — Use the Teams test call feature to verify audio.
- Restart app/device — Close Teams and reopen, or reboot the device if issues persist.
Triage Questions
List quick questions to help narrow down the cause of the issue.
- Is the issue affecting multiple users?
- Does the problem occur on all call types?
- Has the user recently updated software?
Troubleshooting Notes / Common Issues
Optional section with quick fixes for common variations or errors encountered.
- If audio is distorted, check for interference or try using a different device.
- If the microphone is still not detected, try reinstalling the audio driver.
- If error messages appear, note them here and link to relevant documentation or scripts.
Additional Information
Include links to related internal documentation or service pages that provide supporting details.
Frequently Asked Questions
Optional questions and answers relevant to this resolution.
Q: Why can’t I hear sound after updating Teams?
A: Ensure your audio device is still selected under Teams audio settings and update audio drivers.
Search Criteria / Keywords
List terms users might search for that should surface this article.
- Teams audio issues
- Teams no sound
- microphone Teams not detected
- Teams audio troubleshooting