Updating Office Voicemail Message

Your voicemail message can be changed from the Calls Settings in Microsoft Teams, either on the desktop app or the web app (https://teams.microsoft.com).

In order to change the voicemail on a shared account, you will need to login as the shared account.  If you do not know the account name and password for your office voicemail, please contact support@education.illinois.edu.

1. Go to https://teams.microsoft.com, but do not login yet.
2. If you are already logged in to your own account, you'll need to logout so you can login as the shared account.
   1. Click your profile icon in the upper right
   2. Click sign out. (fig 1)
   3. If asked "which account do you want to sign out of?", click your account name
   4. Now Microsoft will try to log you back in.
3. If asked to "Pick an account", click "Use another account"
4. On the Microsoft sign in page (fig 2), enter voicemailaccountname@ad.uillinois.edu (using your voicemail's account name @ad.uillinois.edu)
5. You should be taken to a University login page, where you will enter the password for the shared account and click Sign in.
6. Now you should be inside Microsoft Teams logged in as your office voicemail account.
7. In the upper-right corner, click the ellipsis (...)
8. In the pop-up menu, click "Settings"
9. On the left bar of settings sections, click "Calls" (if you do not see a "Calls" option, you are not logged into an account that has voicemail.)
10. Click "Configure voicemail"
11. Click "Record a greeting"
12. This will initialize a phone call within your browser where you can follow the prompts to record a new voicemail greeting. 

Fig 1.

Fig 2.