Endpoint Services, macOS, Resetting Your Password on an Apple Silicon Mac

Search Criteria

• reset Mac password Apple Silicon
• forgot Mac login password
• FileVault recovery key password reset
• Education IT Partners Mac password help

User-Reported Symptoms

• "I forgot my Mac password."
• "I can’t log in to my Mac."
• "My Mac won’t accept my password."

Environment

• Apple Silicon Macs (M1, M2, M3, M4, M5 family)
• Managed by Education IT Partners (College of Education)
• FileVault 2 disk encryption enabled and completed

Prerequisites

• Recovery key: You must obtain a FileVault recovery key from Education IT Partners before starting this process.
• Encryption: FileVault 2 encryption must have completed on the Mac.

Steps to Reset Your Password

1. Shut down your Mac.
   If your Mac is stuck on the login screen, press and hold the power button until it turns off.
2. Enter macOS Recovery.
   Press and hold the power button to turn your Mac back on. Keep holding the button until you see Options on the screen.
3. Click Options, then click Continue.
4. On the next screen, click Forgot all passwords?
5. Enter the FileVault recovery key provided by Education IT Partners, then click Next.
6. Click Reset Password.
7. Select your user account.
8. Enter and verify your new password, then click Next.
9. Click Exit to Recovery.
10. Click the Apple logo in the upper-left corner and choose Restart.

What to Expect After Reset

• You will use your new password to log in to your Mac.
• This process changes only your local Mac account password. It does not change your NetID password or other campus services.

Need Help?

If you do not have a recovery key or something in this process does not work as expected, please contact Education IT Partners for assistance.