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System Offices - TeamDynamix Support and Administration
Submit an Application-Level Service Request
Submit an Application-Level Service Request
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System employees can use this service to request ticketing application services from the Application Admins.
Status
The status of the ticket. This indicates where the ticket is in its lifecycle.
New
Contact Information
Ticket Details
Subject
A short description to explain the nature of a ticket.
What would you like to request?
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Assignment Workflow - New
Assignment Workflow - Update Existing
Email Monitor
Form - New
Form - Update
Form Attribute/Field - New
Form Attribute/Field - Update
Report/Search Assistance
Response Template - New
Response Template - Update
Service - Content Update
Status Changes
Task Template - New
Task Template - Update Existing
Ticket Workflow - New
Ticket Workflow - Update
Assignment Workflow Details
Please describe in as much detail as possible the desired assignment behavior of new tickets for specific group.
Form Name
Please note that the form name will adhere to our naming standards. Usually this means "System-" added to the front of the name.
Form Details
This can include custom fields and their names, custom field types, position of content, custom static content, service information, default group assignment, etc...
Form Attribute/Field Name
Group Name
Please note that this will adhere to our naming standards. Some content will be added to the beginning of the name you specify here.
Who should be members of this group?
If you would like some members to not receive notifications, please specify that here as well.
Response Template Name
The response template will be placed in a category upon creation. We will either notify you of its location or discuss with you the best location for the template to reside.
Response Template Content
This does not have to be precise. We can work with you upon its creation to be exactly what you are looking for.
Service Name and Content
Please be as detailed as possible. Some items that can be adjusted are:
- Name
- Short description
- Long description
- Request button wording
- Service Offerings
Description / Additional Information
Provide the details of your question or request.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachments & Screenshots
If you have a screenshot of the issue or an attachment, please add it here
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Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code