Skype for Business

About this service

Description	Skype for Business is an application that allows graduate students, faculty, and staff to make and forward phone and video calls, send instant messages, and participate in video conferences and group chats through their computers, IP phones, or mobile devices. Skype for Business can also deliver voicemail as an email and integrates with Office 365 Email (Exchange) so that Skype for Business meetings show up on calendars for invited attendees and resources such as meeting rooms.
Other names	UC-Lync, Lync, Contact Center
Documentation links	Skype for Business documentation \| How to Create a Skype for Business Meeting \| Minimum Client Versions
Features and tools	Instant messaging (IM), phone, E911, long distance, audio and video conferencing and recording, desktop sharing, PowerPoint sharing, Response Groups for call handling, and private phone numbers. Skype for Business also interfaces with the consumer version of Skype. Additionally, we offer a third party Contact Center solution that integrates with the Skype for Business servers at an additional cost. Tools include MyUC, Skype for Business Web Access, and Skype for Business Contact Center.

Getting and using this service

Who can use the service	Graduate/Professional students Faculty/Staff
How to get the service	Requests for an individual's Skype for Business account, response groups, role-based accounts, and common area phones are submitted by Pinnacle Department Managers as service requests via Pinnacle.
Cost	No additional cost for standard features, including long distance. Additional license fees may be required for add-on features such as the Contact Center for Skype for Business.
Usage constraints	The maximum number of contacts in the Skype for Business client is 1,000. The maximum number of groups in the contact list is 64. The maximum number of conference participants is 250. Video quality is determined by the client's available bandwidth and camera with a maximum resolution of 1080p. File uploads from Skype for Business Web App are limited to 30 MB and file uploads from the Skype for Business desktop client are limited to 500 MB.

Support and Hours

How to get help	Contact the Technology Services Help Desk by phone (217-244-7000) or by email (consult@illinois.edu)
Training and consulting opportunities	None listed
Maintenance hours	Service is redundant so it remains available during maintenance. Scheduled maintenance performed on an as-needed basis from 9:00 pm to 3:00 am Monday through Friday.
Lifecycle stage	Production
Provided by	Technology Services

I need help with Skype for Business

Details

Service ID: 133

Created

Tue 11/17/20 12:23 PM

Modified

Fri 9/2/22 7:14 AM