Microsoft Teams, Telephones, Supported Devices and Equipment

Microsoft Teams supports a variety of computer-connected and stand-alone devices for use with Voice over IP (VoIP) telephone service.

Customers can access the voice service through the Microsoft Teams (MS Teams) client on Windows, MacOS, Android, iOS, Linux, or a stand-alone IP Phone device.

Microsoft Teams supports a variety of computer-connected and stand-alone devices for use with Voice over IP (VoIP) telephone service.

Customers can access the voice service through the Microsoft Teams (MS Teams) client on Windows, MacOS, Android, iOS, Linux, or a stand-alone IP Phone device.

Most Windows or MacOS computers have an audio card with microphone and speaker capabilities -- and your existing computer might be sufficient. Depending on how you use Microsoft Teams, you will likely prefer an additional device such as a headset or an IP Phone. We suggest using, at minimum, a USB headset rather than the built-in microphone and speakers. The user experience is greatly improved by doing so.

Where to Buy

Information Technology Services does not sell equipment. Tested and approved devices may be purchased by units via iBuy or other campus-approved methods for purchasing equipment. The CDW punchout in iBuy has a section named "Telephony/Video Conferencing Equipment," which has the currently supported IP phones for sale at preferred pricing.

Who Does the Installation

Support for MS Teams devices is handled primarily by Information Technology Services Staff. Information Technology Services provides support for the network connectivity of stand-alone IP phones. Configuration and troubleshooting of IP phones or USB phone devices (aka personal peripherals) is handled by Information Technology Services Staff.

USB and Personal Peripherals (Headsets and other devices)

Microsoft Teams USB and personal peripherals connect to your computer and interact with the MS Teams client software. The device you choose should be compatible with your current operating system.  

• Microsoft-Certified USB and personal peripherals for Teams
  • Wireless Headsets from CDW-G
  • Wired Headset from CDW-G
• MacOS support of USB devices may be limited. Please contact the vendor to verify Mac compatibility before purchasing.

[Note: If you already have a peripheral that you use with your computer test those devices with Teams to see if it already works]

IP Phones

An IP Phone is a stand-alone device that does not require a computer in order to make and receive phone calls.  A limited selection of MS Teams IP Phones are supported by Information Technology Services because they must be compatible with the campus' network management and E911 systems. Only IP Phone models specifically listed below should be used and will be supported by Information Technology Services.  They have been tested for compatibility with our E911 system and have the relevant network options enabled on the voice networks.

Phone Comparison:

Technology Services recommended phones will pass E911 information to public safety.

Accessories for Recommended Phones:

• Yealink 5V 2A Slim-line Power Supply for desk phones (CDW # 5626420)
• Yealink YLPOE30 PoE Injector for conference or desk phones (CDW # 5131569)
• Yealink EXP50 Key Expansion Module for MP58 and MP56 (CDW # 4944850)