Wired Network

What Is It?

The campus network is an enterprise-grade Ethernet network composed of fiber feeds to all campus buildings with fiber optic and copper network cables within buildings.  It provides access to all campus resources and to the Internet via three Internet service providers.

If your machine does not support DHCP, please contact the Technology Solutions Networks Group (networks@uic.edu) for information on how to best support your device.

Features

  • Network speeds range from 10Mbit/s to 1Gbit/s are available depending on the infrastructure available in the building
  • Most departmental networks reside behind a campus firewall
  • The network is segmented by department (or virtual local area networks “vlans”)

Requirements

  • To connect to UIC-Net you will need an active wall data jack and a configured computer or device with an ethernet card.
  • To request a new connection for an existing wall jack (bjack), contact the  REACH representative for your department. REACH representatives are listed on the Departments A-Z page. If your department does not have a REACH representative, or they are not available, contact the Service Desk.
  • If you would like a UIC-Net network connection to be added to a room in which there is not yet a wall jack, contact the Telecommunications Consulting.
  • Telecommunications Standard Manual

Who Is Eligible To Use It?

  • Students
  • Faculty 
  • Staff

Where Can I Get It?

To request a new connection for an existing wall jack (bjack), contact the  REACH representative for your department. REACH representatives are listed on the Departments A-Z page. If your department do not have a REACH representative, or they are not available, contact the Service Desk.

How Do I Use It?

[Information on using the service, typically including a link to a knowledge article]

How Much Does It Cost?

Apart from the initial installation cost, the recurring cost may be covered by Technology Solutions Department Rate and Funding.  In the residence halls, the Res-Net charges apply.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time 2-4 business days for existing connections
Incident Resolution Time 3-5 business days depending on the complexity of the incident
Service Availability 24x7
Maintenance Window(s) Approved Technology Solutions maintenance window(s)
Service Notification Channel(s) Technology Solutions Service Notices, REACH distribution email list
 
Request Service

Details

Service ID: 476
Created
Mon 12/21/20 7:38 PM
Modified
Thu 2/11/21 11:36 AM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.
12/23/2020