Hourly Service Calls

What Is It?

Desktop Support technicians will provide hardware and software support for university-owned computers and peripherals between 9:00 am and 4:00 pm (excluding holidays).  This paid service is available for departments on campus that do not have their own dedicated technical (REACH) support staff.

Features

Hourly Service Calls can be scheduled with a minimum of two business days notice to provide the following services:

  • Installation, configuration, and troubleshooting of university-owned computer hardware and peripherals
  • Installation, configuration, and troubleshooting of university-supported software
  • Consultation with departments on recommended computer/peripheral replacements
  • Assist departments with university mandated technology initiatives/projects

Requirements

  • Requests for this service must be approved by the unit’s business manager.
  • Supported devices must be university-owned
  • In order to provide the best level of service, we recommend purchasing standard configurations that can be directly serviced and repaired by Technology Solutions technicians. These include Lenovo (found at http://cdwg.com/accc) and Dell computers (found on iBuy), along with Apple computers.

Who Is Eligible To Use It?

  • Faculty
  • Students
  • Staff

Where Can I Get It?

Select the Request Service Call button located on this page.

How Do I Use It?

Features and benefits of on-site support

How Much Does It Cost?

$55 per hour charge and payable via a Miscellaneous Stores/Service Requisition voucher

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time Scheduled within 2 Business Days
Incident Resolution Time Varies depending on the severity level of the technical issue, availability of the staff/faculty member, their machine, and time needed to resolve the technical (hardware, software or both) issue and if replacement hardware parts are required. Best effort is put towards resolving the incident in no more than 7 business days.
Service Availability Available Monday through Friday between 9:00 am and 4:00 pm (excluding holidays)
Maintenance Window(s) There are no maintenance windows.
Service Notification Channel(s) Direct email with clients.
 
Request Service Call

Details

Service ID: 460
Created
Mon 12/21/20 7:38 PM
Modified
Wed 5/5/21 10:59 AM
Service Review Date
Date of the most recent review of this service.
12/23/2020