Endpoint Management

What Is It?

The Endpoint Management service delivers centralized technology to aid in the comprehensive management of endpoint computers. The Endpoint Management service provides tools for IT staff to help manage applications, update software, deploy operating systems, and help ensure desktop/laptop compliance within university policies.

Features

  • Windows Device Management via MECM or Intune
  • Apple Device Management via Jamf
  • Deploy applications, software updates and operating systems
  • Configure and enforce security policies
  • Hardware and software inventory

Intune

  • Protect university-managed devices, allowing IT teams the ability to control access to university data. There are a number of remote actions that can be accomplished through the Intune portal, from device lock, data encryption, passcode reset – or a wipe of university data for stolen or lost devices.
  • Intune also protects employee-owned devices and partitions work from personal data. Employees have the option to register their own devices and install company-approved applications from a self-service portal.
  • Intune makes it easy to set and define policies via a single admin portal that allows rules configuration and device management. From this hub, you can update security, scan computers for malicious software, track end-user activity, and more.
  • Intune allows granular control of Microsoft 365 and other applications, allowing IT teams to restrict access to email or OneDrive business documents if the user logs in from an unenrolled device.
  • Intune Supported devices and operating systems: https://docs.microsoft.com/en-us/mem/intune/fundamentals/supported-devices-browsers

Requirements

Note: This service is intended for IT support professionals. End users should contact local IT for support.

  • An individualized action plan is created for each unit, which entails assisting with tool configuration and knowledge transfer. Units will provide at least one locally hosted physical machine as the distribution points (MECM) or file servers (Jamf).

  • All devices managed via Jamf must be enrolled in Apple’s Device Enrollment Program. When ordering a device from the bookstore, please include a request to put this device in DEP in the order notes. If users need to have a device (Mac only) enrolled retroactively, please open a support ticket.

Who Is Eligible To Use It?

  • Staff 

Where Can I Get It?

Select the Submit Request for Endpoint Management button on this page.

How Do I Use It?

End users should contact their local IT for support.

How Much Does It Cost?

The MECM and Jamf service offerings are funded by the Self-Supported model, at a cost per endpoint per month of $0.75

The Intune service offering is funded by the University, and there are no direct costs to clients.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Workflow Contact Target Resolution Time Escalation
User incident with application Local IT - Technology Solutions
User application request Local IT - Technology Solutions
Service provisioning request Local IT use Service Request Form on this page 2 business days Technology Solutions Manager
Request for new or update/patch software Local IT use Service Request Form on this page 10 business days Technology Solutions Manager
Update/patch OS/Driver Request Local IT use Service Request Form on this page 5 business days Technology Solutions Manager
Incident related to End Point Management Service Local IT reports a problem 2 business days Technology Solutions & Microsoft
Report service outage Contact Technology Solutions at 312-413-0003 Option 2 1 business days Microsoft/Jamf

Service Levels

Service Request Fulfillment Time 2-10 business days
Incident Resolution Time 1-5 business days
Service Availability 24x7
Maintenance Window(s)

Approved Technology Solutions maintenance window(s).

Late March and September: Scheduled major update releases from vendors.

Intune Maintenance Windows defined by Microsoft

Service Notification Channel(s)

Technology Solutions Service Notices

REACH distribution email list