Exchange Shared Mailbox

What Is It?

A shared mailbox is a mailbox that multiple users can use to read and send email messages. Shared mailboxes make it easy for a specific group of people to monitor and send email from a common account, like public email addresses (for example, <NetID> When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user.


  • 99.9% reliability built-in and managed by Microsoft
  • 100-gigabyte mailboxes
  • Microsoft data centers located within the US
  • Encryption coming soon! Availability will be based on departmental business requirements
  • Exchange Online Protection provides inbound and outbound spam filtering, reporting, message trace, multi-engine anti-malware and anti-virus features
  • FERPA and ISO-27001 compliant


Technology Solutions only provides support regarding the provision of an account. All other questions (i.e. how to setup, migrate email, etc.) should be directed to departmental IT staff. If you do not have a departmental IT staff, we can offer assistance by setting up a service call. Service calls are $55/hour with a minimum of a one hour charge.

Supported email clients include:

  • Outlook 2016/2019 for Windows or Mac (Microsoft Office 2016/2019 is available for free from the WebStore for UI-owned computers)
  • Outlook 365 Pro Plus
  • Outlook Web Client

Important notes: By default, all resource calendars, shared calendars, shared mailboxes, and distribution lists only work within the Technology Solutions Exchange environment. If you need it to be accessible outside of the Technology Solutions Exchange environment, please include it in the request.

Service is contingent upon current relationship with UIC through class registration, employment, or other valid affiliation. Upon leaving UIC, a grace period is in effect for all services accessed with a UIC NetID and common password. At the end of the grace period, access to services (including email accounts and email forwarding) is terminated.


Any user who does not already have an Exchange Online account can self-provision one through the Account Portal(authentication required).

Who Is Eligible To Use It?

  • Faculty
  • Staff
  • Students

Where Can I Get It?

Select the Request Shared Mailbox button located on this page.

How Do I Use It?

Learn how to access a shared Exchange mailbox.

How Much Does It Cost?

This service is funded by the University; there are no direct costs to clients.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time 2 business days
Incident Resolution Time 2 business days
Service Availability 24x7
Maintenance Window(s) Approved Technology Solutions maintenance window(s)
Service Notification Channel(s) Technology Solutions Service Notices, REACH distribution email list
Request Shared Mailbox


Service ID: 444
Mon 12/21/20 7:38 PM
Fri 3/25/22 12:38 PM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.