1. Service Catalog
  2. Communication and Collaboration
  3. Conferencing and Telephones
  4. Voicemail

Voicemail

What Is It?

The voicemail system answers telephone calls when campus members are away or unavailable. Technology Solutions maintains two telephone systems: analog telephones and VoIP telephones. Their voicemail varies in feature sets, from the simple legacy “phone answering” service in analog phones, to the newest system in the VoIP phones, which delivers unified messaging, meeting, calling capabilities, and virtual voicemail.

NOTE: Technology Solutions is in the process of moving all VoIP voicemail users to a new system called Unity. Information will be communicated to users as the migrations are scheduled. Access to the Unity voicemail web portal requires connection to the VPN when off-campus.

Features

Voicemail in Analog Telephones

  • Voicemail Limit up to 35 saved voicemails

Voicemail in VoIP Telephones

  • The Cisco Personal Communications Assistant allows users to access the Messaging Assistant and Web Inbox from their computers
  • Web Inbox allows users to manage voice messages and voice message receipts
  • Users can compose new voice messages as well as play, reply to, forward, or delete received voice messages
  • Web Inbox can be used to send, reply to, and forward messages to users, public and private distribution lists, and e-mail addresses

Requirements

Must have a UIC phone number to associate a voicemail box with.

Who Is Eligible To Use It?

  • Faculty
  • Staff

Where Can I Get It?

You can access the Unity voicemail system by selecting the Access Voicemail button on this page. To change or remove your voicemail, use the request form for telephone services. Select the Request type "Voicemail Change Only".

How Do I Use It?

See how you can access Unity voicemail

See how you can access the Asterisk VoIP voicemail system

See how you can access the analog (Centrex) voicemail system

How Much Does It Cost?

This service is Self-Supported

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time 3-5 business days
Incident Resolution Time 3-5 business days
Service Availability 24x7
Maintenance Window(s) Approved Technology Solutions maintenance window(s)
Service Notification Channel(s) Technology Solutions Service Notices