Classrooms

What Is It?

Technology Solutions provides and maintains the technology in more than 185 common-use classrooms (those owned and scheduled by the Office of Classroom Scheduling), and trains and supports faculty and staff in the use of that technology. The Learning Technology Solutions support office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.

Features

More than 97% of the 187 common-use classrooms have multimedia technology installed, providing modern capabilities and flexibility for the teaching and learning experience. Additionally, Technology Solutions maintains an inventory of various types of multimedia equipment. This equipment is available by stopping by our office before your class. We currently have the following types of equipment available for reservation:

  • Display adapters to connect your device to the multimedia systems found in the classrooms
  • Wireless microphones for larger classrooms
  • Laptops for instructor use in-class
  • Various other equipment to meet your teaching needs

Technology Solutions provides a single point of contact for any needs in the common-use classrooms, including the multimedia equipment, furniture, and facilities. We work closely with the Office of Campus Learning Environments, Facilities Management, and the Office of Classroom Scheduling to ensure reliable service to all common-use classrooms so you can focus on teaching and learning.

Requirements

A valid UIC NetID and password are required to authenticate to computers in the labs and classrooms. Guest authentication can be provided for authorized guests using the labs and classrooms during special events.

Who Is Eligible To Use It?

  • Faculty
  • Staff

Where Can I Get It?

Select the View Classrooms button located on this page.

How Do I Use It?

Learn more about Classroom Technology and Computer Labs

How Much Does It Cost?

This service is made possible by the student Library/IT Assessment — there is no cost to you for the support of the common-use classrooms for course-related use.

How Can I Get Support?

Support is available to faculty, staff, and teaching assistants in the common-use classrooms. In rare cases, support is extended to students. If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Incident Resolution Time Phone or walk-in receives an immediate response and attempts to resolve within 15 minutes, during support office hours (7:30 am to 9:00 pm, Mon-Thurs; 7:30 am to 7:00 pm Fri)
Email resolution under 2 business days, unless escalation to the vendor is required
Service Availability Typical class scheduling is 8:00 am to 9:00 pm, Mon-Fri
Maintenance Window(s) Academic Calendar break periods
Service Notification Channel(s) Technology Solutions Service Notices, REACH distribution email list