How do I access a shared Exchange mailbox?

Accessing a Shared Mailbox with Outlook on the Web

Option 1

1. Navigate to https://outlook.office365.com/mail/<mailbox>@uic.edu (substituting the shared mailbox's alias for <mailbox>).
2. Enter your UIC email address and password when prompted. Use your personal UIC email address, not the shared mailbox's address.
3. After logging in you will be working in the shared mailbox.

Option 2

1. Log in to Outlook on the web with your UIC email address and password.
2. Select the Account Manager link (the circle with your initials or Office365 profile picture) at the top-right corner of the window.
3. Click Open Another Mailbox, then enter the name or email address of the shared mailbox and select it from the search results that are returned. You may also need to select the "Search Directory" option for the shared mailbox to be found by that search.
4. After selecting the shared mailbox, a new window/tab will open and you will be working in the shared mailbox.

Accessing a Shared Mailbox with the Outlook Client

Outlook 2016/2019 for Mac

1. While logged in to Outlook, select Tools and then Accounts.
2. In the Accounts window, highlight your Microsoft Exchange account and select Advanced.
3. In the Advanced window, select the Delegates tab.
4. Navigate to the "People I am delegate for" section.
5. Click the Add or + button.
6. In the Select Users search field, enter the name of the shared mailbox and then click Find.
7. Highlight the mailbox name, then click OK and OK to close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

"Classic" Outlook for Windows

1. While logged in to Outlook, select the File tab and open Account Settings.
2. In the Account Settings window, highlight your Microsoft Exchange account and select Change.
3. In the Change E-mail Account window, select the More Settings button.
4. Navigate to the Advanced tab.
5. In the "Open these additional mailboxes" section, select the Add button.
6. Enter the name of the shared mailbox and select OK.
7. Select OK again and close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

"New" Outlook for Windows

1. While logged in to Outlook, select the "Mail" view if not already selected.
2. Right-click your @uic.edu email address then select "Add shared folder or mailbox".
3. Enter the name of the shared mailbox and select OK.
4. The shared mailbox will be added under the "Shared with me" folder, which is displayed below the rest of your Outlook folders.

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