How do I create a temporary bypass code and/or add a New Device for Multi-Factor Authentication (MFA)?

This article provides instructions for generating a temporary bypass code and adding a new MFA device to your account

Overview

If you are unable to access your current Multi-Factor Authentication (MFA) device, you can generate a temporary bypass code and use it to sign in. Once signed in, you can add a new MFA device to your account. 

This article provides instructions on how to: 

1. Generate a temporary bypass code. 
2. Add a new MFA device to your account. 

Before You Begin

• You must know your NetID and password. 
  • If you forgot your NetID and password, visit: I forgot my university NetID password, what should I do? (KB Article)
• You must have access to your account credentials. 
• An Internet connection is required. 

Step 1: Generate a Temporary Bypass Code

1. Go to the MFA management portal
2. Sign in with your NetID and password. 
3. Follow the prompts to access your account management options. 
4. Select the option to generate a Temporary Bypass Code. 
5. Copy or securely save the bypass code provided. 

Note: Bypass codes are temporary and intended for short-term use when you do not have access to your registered authentication device. 

Step 2: Sign In Using the Bypass Code

1. Navigate to the application or service you are trying to access. 
2. Enter your NetID and password. 
3. When prompted for MFA verification, select the option to use a Bypass Code. 
4. Enter the temporary bypass code generated in Step 1. 
5. Complete the sign-in process. 

Step 3: Add a New MFA Device

After successfully signing in with the bypass code: 

1. Open the MFA device enrollment KnowledgeBase article.
2. Follow the instructions provided in the article to register a new authentication device. 
3. Complete the enrollment process for your preferred authentication method, such as: 
   • Microsoft Authenticator 
   • Smartphone app 
   • Hardware token (if applicable) 
   • Other supported MFA methods 

4. Verify that the new device successfully receives and approves MFA requests. 

Step 4: Verification

After adding the new device: 

1. Sign out of your account. 
2. Sign back in using your NetID and password. 
3. Approve the MFA prompt using the newly enrolled device. 
4. Confirm successful access to University services. 

Troubleshooting

Unable to Generate a Bypass Code

• Verify your NetID and password are correct. 
• Try an alternate browser. 
• Contact your departmental IT support team if the issue persists. 

Unable to Add a New Device

• Review the instructions in the MFA device enrollment Knowledge Base article. 
• Ensure your new device has Internet connectivity. 
• Contact the Technology Solutions Service Desk for additional assistance. 

Additional Resources

• MFA Management Portal
• MFA Device Enrollment Guide