How can I block call and manage numbers with Zoom Phone?

Overview

You can block unwanted calls and texts (if you have SMS service) with the Zoom Phone service.

How to block a phone number

Desktop client or mobile app

1. Sign in to the Zoom desktop client or mobile app.

2. Click Phone.

3. Click the History, Voicemail, or SMS tab.

4. To the right of the number you want to block, click the more options icon ().
   Notes:

   • From your iOS device, after clicking on the SMS tab, click the information icon  .

   • From your Android device, after clicking on the SMS tab, tap and hold the phone number.

5. Select Block Number, then click Spam Calls or Other Reasons.
   Note: From the mobile app, you might need to scroll down the list to see the item.

Zoom Web App

1. Sign in to the Zoom Web App. Select the bottom option to Sign In to configure your account

2. Click Phone.

3. Click the Settings tab. Scroll down to Others and locate Block List

4. Select Manage Block List

5. Clicking Add next to Blocked Prefixes will allow you to enter a specific country and area code to block.

6. Clicking Add next to Blocked Numbers will allow you to enter a specific phone number to block.

7. Clicking the X next to any number in the Blocked Numbers list will remove that number so you can receive calls from that number again. You will be asked to confirm the deletion, click Delete.