What are some common problems with using Zoom?

What should I know about Zoom?
 

Common Problems:

I can't share my computer audio

• There is a checkbox when you elect to share a screen. You must check the box to "share computer sound" at the time you select what to share.  This setting is highlighted in the image below:
  
  
• IMPORTANT: Make sure the audio in your application itself or is not muted or turned down.  Also make sure your system audio is not muted or turned down.

Polls - can't launch polling?

• Only the person who scheduled the meeting can create and launch a pool while in session.
• IF the poll was created in advance, then an alternative host or co-host can launch a poll, but they cannot create and launch their own poll.

Breakout Rooms - My TA, co-host, etc. can't access breakout rooms or move people around 

• Only the active meeting host can use breakout rooms. You must give the host role over to someone else for them to manage or enter breakout rooms.

Participants

1. I had my participants window pop out but can't reattach it:
   • Look for a button called "Merge" or a little box called "More" in the lower right corner of the Participants window box. If you click that, you will have the option to "Merge to meeting window"
2. I can't see the Participants window
   • Click the Participants button to bring it up.
   • Or if this occurred after you started sharing computer content, the window is hidden when you go into full-screen mode. Try the pop out feature for the window BEFORE you start to share your screen. The window can float around then. You can also exit full screen mode.

Chat

1. I can't see the chat window.
   • Click the Chat button to bring the window up.
   • You can only see messages sent AFTER you have opened the chat window. 
   • Make sure the chats are not "private" or not everyone can see them. If someone sends you a private message, it puts you into a private conversation immediately. Switch back to everyone.Chats in breakout rooms cannot be shared between rooms or with the main room.
   • If this occurred after you started sharing computer content, the window is hidden when you go into full-screen mode. Try the pop out feature for the window BEFORE you start to share your screen. The window can float around then. You can also exit full screen mode
2. I had my chat window pop out but can't reattach it:
   • Look for a little box with 3 dots [...] in the lower right corner of the Chat box. If you click that, you will have the option to "Merge to meeting window"

Annotation

IMPORTANT: Annotations made by ANYONE are visible to EVERYONE.

1. If you would like to disable annotations during a meeting, while sharing your screen:
   • Click "More" on the right side of the sharing control panel
   • Select "Disable Participants Annotations"
      
2. If you would like to label annotations during a meeting, while sharing your screen:
   • Click "More" on the right side of the sharing control panel
   • Select "Show Names of Annotators"

Attendance - My meeting is not showing up in the Usage Reports. 

• You may need to wait as there has been delays in reports. It can take many hours to show up. Try waiting overnight. 

What Calendar Plugins work for Zoom currently?

How many Hosts can I have in a meeting?

What are the differences between Host and Co-Host

• Co-hosts and hosts have similar access to most of the same in meeting controls.
• Controls that hosts have access to, that co-hosts do not are: starting closed captioning, starting live streaming, ending the meeting for all participants, make another participant a co-host.  Co-hosts also cannot start breakout rooms, move participants from one breakout room to another or start waiting rooms. 
  • Please visit Zoom for more information about the differences between Host and Co-Host controls
• Hosts can set or promote as many Co-hosts in a meeting. However if a Host promotes another to host, they will lose all host functionality.

IMPORTANT:Co-hosts cannot start meetings. Hosts can assign alternative hosts to allow other participants to start the meeting on their behalf.

Is there training available?

What are the supported browsers?

• Chrome and Firefox are our supported platforms.  
• If you would like to add Zoom extensions to your browser:
   

  Chrome
  To add the Zoom Meeting plugin to the Chrome Browser please follow the instructions below:

1. 1. Navigate to the Zoom Chrome Extension page.
   2. Click "Add to Chrome"

Firefox
To add the Zoom Meeting plugin to the Firefox Web Browser please follow the instructions below:

1. 1. Navigate to the Zoom Scheduler Firefox ADD-ONS page.
   2. Click "+Add to Firefox"

 IMPORTANT: Make sure to select "Sign in with SSO" when prompted to ensure your license is applied during login. For more information visit How can I log in to Zoom?. 

What is Zoom Scheduling Privilege?

Take a look at Zoom: Frequently Asked Questions directly from Zoom Support if you would like more answers to commonly asked questions.

• More information can also be found here.