Why does Echo 360 show a black screen with icon?

Why does Echo 360 show a black screen with icon?

The link to the recording was copied from the address bar. To resolve this:
  1. Navigate to the EchoCenter
  2. Select the recording
  3. Click the "i" icon
  4. Scroll down to the text box and copy the entire link to embed an iframe or just the address within src="..." to create a hyperlink

Details

Article ID: 1851
Created
Tue 1/26/21 9:02 PM
Modified
Wed 4/21/21 5:08 PM